1. Overview
By engaging with Bridge and Bloom Consulting, you agree to the following terms and conditions. These are designed to create a clear, respectful, and supportive working relationship.
2. Services
Bridge and Bloom Consulting provides:
- Parent/caregiver support and strategies
- Behaviour and communication support guidance
- Sibling support and family-focused strategies
- Resources, tools, and general guidance
Important: Services are collaborative and strategic in nature and are not a substitute for medical, therapeutic, or crisis support services.
3. Travel
Services may be delivered online or at an agreed location such as the clients home or community setting.
- Travel fee’s may apply for in-person services.
- Travel within 10km of Lara is included.
- Travel beyond this area will incur an additional fee of $0.99 per km.
4. Client Responsibility
Clients agree to:
- Provide accurate and honest information
- Use strategies at their own discretion
- Seek additional professional support where needed
- Outcomes will vary for each family, and no guarantees are made.
5. Payment Terms
- Payment is required prior to service delivery unless otherwise agreed
- Packages must be used within a 2 month time period, post signing service agreement, unless otherwise agreed.
- Prices are subject to change with notice
6. Cancellations & Rescheduling
- A minimum of 24 hours notice is required to cancel or reschedule an appointment.
- Late cancellations or missed sessions may result in forfeited sessions.
- Emergency situations will always be considered with care.
7. Communication Boundaries
If your services include “The Support Line” package:
- Responses will occur within an hour. Please note; Mondays, Thursdays and Fridays I will be unavailable from 9am-3pm and will endeavour to respond pre and post these times.
- This is not a crisis service
- Support is limited to agreed hours and platforms
8. Refund Policy
- Refunds are not provided for change of mind.
- Partial refunds may be considered in exceptional circumstances.
- Unused sessions in packages are non-refundable unless required by law.
9. Limitation of Liability
To the fullest extent permitted by law, Bridge and Bloom Consulting is not liable for:
- Decisions made based on shared information
- Outcomes resulting from implementation of strategies
- Indirect or consequential loss
10. Termination of Services
Services may be paused or ended if:
- Boundaries are not respected
- Communication becomes inappropriate
- The service is no longer suitable for your needs
11. Updates
These terms may be updated at any time. Continued use of services indicates acceptance of updates.